Refund policy
Refund & Return Policy
Thank you for choosing LongGrabBar. We are committed to providing high-quality accessibility products and ensuring your satisfaction.
Returns We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
To initiate a return, please contact us at [sales@longgrabbar.com] with your order number and reason for return. We will provide return shipping instructions within 2 business days.
Non-Returnable Items
- Custom or OEM/ODM orders
- Items damaged due to improper installation or misuse
- Items returned without prior authorization
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original payment method.
Damaged or Defective Items If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost.
Shipping Costs Return shipping costs are the responsibility of the buyer unless the return is due to our error or a defective product.
Contact Us For any questions regarding returns or refunds, please contact us at: Email: [sales@longgrabbar.com] Website: longgrabbar.com